Manage organization’s database of record, implemented on the Salesforce.com platform, for all organization users
Design, develop, test, and document scalable, high-quality business solutions on the Salesforce platform
Conduct unit, integration, and performance testing
Perform basic administration of organization’s Salesforce.com instance
Regularly perform database de-duping and cleanup procedures, regularly audits data to uncover data integrity issues and/or opportunities for process improvement
Manage ongoing support requests and administrative needs of users
Develop advanced reports, dashboards, and processes to continuously monitor data quality and integrity
Execute and configure all point-and-click development (e.g. workflows, validation rules, formulas, custom objects, custom fields)
Execute and configure reports and dashboards based upon reporting needs of customers (e.g. IT, Service Cloud Users, Sales Cloud Users)
Change Management administration: promote data/objects from development to production Salesforce environments
Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades
Communicates regularly with IT systems leadership, and other stakeholders to ensure functionality meets field needs and to develop ongoing project plan
Maintains at least high-level familiarity with other IT system /business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points
Work as project team member during end to end system life cycle development of major projects.
Lead projects from Admin perspective and assists junior level staff with minor projects.
Provide technical input to risk analysis and change control.
Accurately report project status to senior project team members.
Act as Business Systems Analyst for the Salesforce.com platform
Interface with key stakeholders, translating business requirements into SFDC
Understand how changes may impact the entire user universe and will work to educate and provide detailed information for the purposes of governance decision making by the business
Perform application configuration, testing and evaluation to ensure quality and consistency
Develop, document, and execute test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements, customizations, and patches
Develop and maintain end user training documentation and deliver training as required
Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities
Support, analyze, and resolve critical production application issues as required
Provide oversight on mass data uploads
Perform ongoing training sessions and help internally “sell” and “service” the user group
Support of management to attend ongoing Salesforce training sessions as new features and on-demand versions of the application are launched
Understanding of Salesforce.com project lifecycle.
Has detailed understanding of Force.com flows
Analytical Skills: Ability to analyze/design/develop using VF and APEX
Understands Salesforce configuration
Understand SF security model – Roles, Profiles, Public Groups, Sharing Rules, Queues etc.