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Head - Technical Operations

Job description 

The Head of Technical Operations is primarily responsible for administrative and technical management for GeniusU projects. Provides direction of operations through subordinate managers. Reports directly to the General Manager. This role also involves Tech Talent Acquisition 

This is a high-impact role in a fast-paced organization that is poised for massive growth and success. The ideal candidate is someone whocan take the traditional tasks of an operations team and turn that into safe and robust automation. 

Job Duties and Responsibilities: 

  • Lead, manage, mentor and provide the technical vision fora highly motivated tech development team 
  • Develop goals, strategies, and initiatives across the team in alignment with core tech development 
  • Participate and ensure the team can successfully deliver projects and service in a timely manner 
  • Assist with troubleshooting and firefighting automation failures on the live service. 
  • Define service goals, objectives and metrics to ensure alignment around development efforts 
  • Acquire, grow and manage a high performing team 
  • Stay current on technology and industry technology trends 
  • Minimum REQUIRED Knowledge, Skills, and Abilities: 
  • 6+years of experience developing and leading Technical Operations teams 
  • Demonstrated ability to build, grow and manage a team 
  • Experience running cloud computing platforms on Heroku, Amazon Web Services infrastructure and other providers 
  • Excellent communication skills, ability to effectively present to customers and partners 
  • Experience in GIThub 
  • Ability to influence and partner with groups outside of Technical Operations 
  • Demonstrated ability to optimize capacity and cost management 
  • The ability to understand code in our preferred technology stack (Ruby, JS, PHP) 
  • General knowledge of PHP, ruby on rails, CRM automation and digital marketing
  • Strong technical management skills
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