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Salesforce Developer


  • Manage organization’s database of record, implemented on the platform, for all organization users
  • Design, develop, test, and document scalable, high-quality business solutions on the Salesforce platform
  • Conduct unit, integration, and performance testing
  • Perform basic administration of organization’s instance
  • Regularly perform database de-duping and cleanup procedures, regularly audits data to uncover data integrity issues and/or opportunities for process improvement
  • Manage ongoing support requests and administrative needs of users
  • Develop advanced reports, dashboards, and processes to continuously monitor data quality and integrity
  • Execute and configure all point-and-click development (e.g. workflows, validation rules, formulas, custom objects, custom fields)
  • Execute and configure reports and dashboards based upon reporting needs of customers (e.g. IT, Service Cloud Users, Sales Cloud Users)
  • Change Management administration: promote data/objects from development to production Salesforce environments
  • Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades
  • Communicates regularly with IT systems leadership, and other stakeholders to ensure functionality meets field needs and to develop ongoing project plan
  • Maintains at least high-level familiarity with other IT system /business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points
  • Work as project team member during end to end system life cycle development of major projects.
  • Lead projects from Admin perspective and assists junior level staff with minor projects.
  • Provide technical input to risk analysis and change control.
  • Accurately report project status to senior project team members.
  • Act as Business Systems Analyst for the platform
  • Interface with key stakeholders, translating business requirements into SFDC
  • Understand how changes may impact the entire user universe and will work to educate and provide detailed information for the purposes of governance decision making by the business
  • Perform application configuration, testing and evaluation to ensure quality and consistency
  • Develop, document, and execute test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements, customizations, and patches
  • Develop and maintain end user training documentation and deliver training as required
  • Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities
  • Support, analyze, and resolve critical production application issues as required
  • Provide oversight on mass data uploads
  • Perform ongoing training sessions and help internally “sell” and “service” the user group
  • Support of management to attend ongoing Salesforce training sessions as new features and on-demand versions of the application are launched



  • Understanding of project lifecycle.
  • Has detailed understanding of flows
  • Analytical Skills: Ability to analyze/design/develop using VF and APEX
  • Understands Salesforce configuration
  • Understand SF security model – Roles, Profiles, Public Groups, Sharing Rules, Queues etc.
  • Nice to have: CTI exposure
  • Declarative software development: database, validation, security, forms, reports
  • Reports generation (database knowledge, writing queries, ETL etc)
  • Expertise in data modeling and user interface (& Usability) development principles
  • Extensive Experience in writing Triggers and batch processes and deployment considerations
  • Hands on expertise to develop applications on Platform
  • Strong Visualforce and Apex code knowledge
  • Batch processing and implementation considerations
  • Has experience in working with Salesforce APIs & writing Webservices in salesforce
  • SOAP, Rest
  • Has Experience in building reports using the Report Builder
  • All types of reports, specially Matrix and Joined Reports
  • Perform support and development activities for applications/projects assigned.
  • Develop strategies to deploy code using multiple sandboxes
  • Knowledge on Source Control is must
  • Experience reviewing and documenting code
  • Good understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.



  • Salesforce Certified Administrator (201)
  • Salesforce Certified Developers (401) 
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